The Back Office is the foundation of your organization. If your processes have many hold-ups, the resulting productivity loss will multiply throughout your entire company. For example, let’s say a company acquires a new client in minutes but requires several weeks to spin up a new employee or vendor. That’s a challenge because both your employees' abilities and your vendor’s products play a important role in providing excellent service to the customer. Therefore, if those pieces are not operating efficiently, your client is ultimately who is disadvantaged. Your Front Office can only be as seamless as your Back Office, and both must be considered during a strategic digital transformation.

Planning is the most critical part of a migration. Every migration needs a certain amount of strategic digital transformation of the content moving from the source repository to the destination. Considerations should include mapping metadata, folder structure, search capabilities, and many other elements that will enable users to find pertinent information. It is imperative that you spend the time to understand the problems you are having and what is required to resolve them.